Supervisor of the Year, SHOCO National Award of Tourism 2011 Presented to Jhoanel Caraballo, Renaissance Aruba Resort and Casino

The Minister of Tourism, Transportation and Labour and the Aruba Hotel and Tourism Association presented the Shoco National Tourism Awards of Excellence 2011, this past Friday, at the end of the first Tourism Summit, in a festive gathering at the Renaissance Convention Center.

The gala evening celebrated recognitions of outstanding achievements in tourism, awarding Jhoanel Caraballo, Loss Prevention Supervisor, Renaissance Aruba Resort & Casino the coveted Supervisor of the Year, SHOCO National Award of Tourism 2011.

While in past years the Shoco recognitions were bestowed by the Aruba Hotel & Tourism Association, this year the awards were taken over by the Ministry of Tourism, Transportation and Labour, lending the program extra stature which accompanies official government citations. AHATA however remained as one of the proud main sponsors in conjunction with Digicel and Caribbean Mercantile Bank.

In his nomination of Jhoanel Caraballo, as Supervisor of the Year, General Manager Paul Gielen explained that Jhoanel joined the Renaissance Aruba Resort & Casino in February 2005 as Security Agent and in the short span of just 18 months was promoted to Supervisor in recognition for his serious and responsible approach to duty. Jhoanel earned the respect of his peers and superiors through his consistently cheerful attitude, his dedication to his team and the maturity he displays in often challenging circumstances.

Gielen goes on to explain that the safety & security of guests, employees and facilities are of crucial importance to every resort, and in particular to the Renaissance Aruba Resort & Casino as the only downtown property here. High-end shopping, two casinos, close proximity to the cruise terminal and the historic part of town, lends the resort a unique set of challenges that its Loss Prevention team must address. Working closely with one of the Caribbean’s most advanced surveillance systems, the Loss Prevention team shares the responsibility of safeguarding the operation and all its components.

Within this world, Jhoanel Caraballo, Hotel Security Supervisor, is an intelligent, level-headed, fearless and loyal asset to the Loss Prevention department. Management can always count on Jhoanel to assist guests in a variety of ways, including providing directions to local landmarks; accompanying them on trips to pharmacies and doctors’ offices; helping them track down lost or missing luggage or receiving VIPs after hours. Jhoanel’s work ethic, superior language skills and even temperament are a shining example to all who know him and are lucky to work with him.

In conclusion Gielen stated that Jhoanel Caraballo’s invaluable contribution to the success of the Renaissance Aruba Resort & Casino and his warm representation of Aruban hospitality to guests deserves recognition as the SHOCO National Award of Tourism 2011, Supervisor of the Year.

Pictured here the winner with Myrna Jansen-Feliciano, Senior Tourism Advisor

Ministry of Tourism, Transportation and Labour as he is receiving his award, also flanked by fellow award recipients, among them Melvin Tromp, Employee of the Year, Renaissance Aruba Resort & Casino.

Share on:

December 08, 2011
Rona Coster