During 2018 FIFA World Cup, General Manager Joe Najjar, shared some inspiring words launching La Cabana’s “100 Days of Hospitality” campaign, where the main focus was on Customer Satisfaction.
The resort hosts a festive gathering for its associates quarterly, where members of management in collaboration with the department of Human Resources share property accomplishments, goals, and plans for upcoming months.
The themed event during FIFA World Cup 2018 enjoyed a great turnout, with record breaking attendance.
The campaign launched on the occasion also achieved considerable results, and three months later, General Manager Joe Najjar was pleased to share that each and every department had improved their performance scores during 100 Days of Hospitality compared with the previous year. The department with the most improved scores was rewarded by car washes, courtesy of the management team, an incentive which stirred a most positive reaction, especially when it became clear that the winner is the Housekeeping Department!
Pictured here, the culmination of 100 Days of Hospitality which included a special healthy “Grab and Go” treat for all associates in the “Chit Chat Café,” the resort cafeteria