La Cabana Beach & Racquet Club announced its Associate of the Month winners for July, August and September 2007, as well as the winner of Supervisor of the Third Quarter award.
Joan Arends, from the Front Office Department, was honored for her dedication and hard work, earning her the title of Associate of the Month for July 2012.
The resort’s winner for the month of August was Cielo Orozco from the Housekeeping Department, while the ultimate winner for the month of September was Elena Acevedo from the F&B/Kitchen Department.
Among the hotel supervisors, the winner of Supervisor of the Third Quarter award was Damian Tromp, from the Recreations Department.
The resort’s winning team of the Third Quarter for 2012 was the PBX Department, made up of the hard-working and ever-helpful telephone operators.
Also given a round of applause, associates celebrating their 15th and 20th anniversaries with La Cabana Beach & Racquet Club, among them for their 15th Anniversary, Glenda Willems, Housekeeping, and Corazon Alingcomot, from the Security Department.
Celebrants of their 20th anniversary included Jacqueline Rosel, F&B Department, Catherine Martinez, Recreations Department, Soledad Amaya, Housekeeping Department, Abelardo Restrepo, Housekeeping Department, John Lopez, Bell Service Department, Diego Piñeros, F&B Department, Roderick Martis, Bell Service Department, and Rita Maduro from the Accounting Department.
La Cabana’s General Manager Joe Najjar was personally on hand to congratulate the winners and associates celebrating long term careers, thanking them for their hard work and loyalty.
All of the winners and long-term employees have completely embraced the resort’s slogan, Hospitality Happens Here. The slogan is designed to increase and enhance customer focus at the resort, and allow associates to WOW guests with Seven Powerful Hospitality Habits, such as: project a positive image, dress well and come to work nicely groomed, as well as leave all personal preoccupations behind, before entering the work environment.
The program also encourages the frequent use of Magical Words that include: “I would be happy to…” and “I understand your frustration…” in dealing with service challenges.
It’s all part of Hospitality Happens Here, and our photos show some of the most shining members of the staff being recognized during the quarterly ceremony.
