In Favor of Using Our Heads

We went to Miami just recently on American Airlines, March 5th, morning flight, and transported a puppy to his forever home. His new mom was scheduled to meet us at the airport on the other side of the ocean at the luggage belt, which she did, happy ending, you can follow his adventures on Cunucu Friends on FB, and he should be spoiled rotten by now.

We paid for the pup’s transportation and all his docs were in order, courtesy of the Sgt. Pepper rescue organization. But when we got to the gate an agent I did not recognize unceremoniously announced the pup in the carrier had to go into the overhead bin.

My travel companion, animal advocate Tina Bislick gave him a dirty look and explained to him it was a puppy, a live creature, not a suitcase, and something about her body language and tone of voice, made it clear to him that he couldn’t mess with that tiger, that she was going to single-handedly stuff him in the overhead bin if he insisted.

He rolled his eyes violently and shoved the passport and boarding pass into her hand as she entered the jet bridge.

That was exactly TWO DAYS before the unfortunate United Airline puppy story in which that poor soul died of suffocation, stuffed into a dark, airless overhead compartment.

I guess that puppy on United Airlines did not have Tina as his foster mom. His bad.

Which brings me to the crux of the story. Rules and regulations are all good, but you have to empower your people to make sound decisions when faced with ridiculous situations, people cannot just follow rules like robots they have to be able to use their heads.

I attended the Aruba Hotel & Tourism Association Security Awareness Workshop on Wednesday, February 28th, 2018, for a short time. The room at the Marriott Aruba Resort & Stellaris Casino was full with law enforcement officers, and loss prevention officers, employed by both the private and the public sector. The lecturer Oren Raz, a security consultant clearly stated that we need to teach our people to use their common sense and empower them to make good decisions in lieu of rigid, scared following of rules and orders.

Now you know, teach your people about situational behaviors, so they can use their intellect.

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March 21, 2018
Rona Coster